Complaints Policy & Procedure
If you believe that you have cause for complaint then please write to us with full details.
An acknowledgment of your complaint will be sent to you and advising you of the person who will investigate your complaint.
We would expect to respond to your complaint within seven days.
We may invite you to discuss matters with us and hopefully lead to resolution of your complaint.
Anything discussed and agreed will then be confirmed in writing.
If your complaint is not satisfactorily resolved we will review our response and explain in writing our final position on your complaint.
If you remain dissatisfied then you can request the Legal Complaints Service or the Legal Ombudsman to consider your complaint.
The Ombudsman’s details are :
PO Box 6806 Wolverhampton WV1 9WJ
Telephone : 0300 555 0333
You may refer your complaint to the Solicitors Regulation Authority if the Legal Ombudsman considers your complaint involves a breach of an SRA Principle.
Full details of the Principles and how to complain are contained on the SRA Website at sra.org.uk